Privacy policy
Effective Date: July 29, 2026
Last Updated: July 29, 2026
This Privacy Policy explains how FirstPass Auto Academy, a California sole proprietorship (“FirstPass Auto Academy,” “FIRSTPASS,” “we,” “us,” or “our”), collects, uses, retains, discloses, and protects personal information when you access or use: • firstpassautoacademy.com; • our online learning platform; • our courses, practice examinations, quizzes, and study materials; • our account, community, communication, and support features; • our emails, advertisements, and social media pages; and • any other product or service that links to this Privacy Policy. By accessing or using our Website or Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not apply to third-party websites, services, or platforms that maintain their own privacy policies.
Last Updated: July 29, 2026
This Privacy Policy explains how FirstPass Auto Academy, a California sole proprietorship (“FirstPass Auto Academy,” “FIRSTPASS,” “we,” “us,” or “our”), collects, uses, retains, discloses, and protects personal information when you access or use: • firstpassautoacademy.com; • our online learning platform; • our courses, practice examinations, quizzes, and study materials; • our account, community, communication, and support features; • our emails, advertisements, and social media pages; and • any other product or service that links to this Privacy Policy. By accessing or using our Website or Services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy does not apply to third-party websites, services, or platforms that maintain their own privacy policies.
1. DEFINITIONS
For purposes of this Privacy Policy:
“Account” means an account created to access Courses, purchases, communications, and other features of the Platform.
“Course” means any digital educational, automotive-training, certification-preparation, licensing-examination-preparation, practice-examination, or related product offered by FirstPass Auto Academy.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.
“Platform” means our Website, learning-management system, applications, communities, communication features, and related online services.
“Services” means our Courses, Digital Content, Platform features, support, and other products and services.
“User,” “you,” and “your” mean the individual accessing the Website, creating an Account, purchasing a Course, or using the Services.
“Website” means firstpassautoacademy.com and its authorized subdomains.
2. INFORMATION WE MAY COLLECT
The Personal Information we collect depends on how you interact with us, the features you use, the information you voluntarily provide, and the technologies enabled on the Platform.
2.1 Account and Contact Information We may collect: • your first and last name; • email address; • username; • account login credentials; • profile photograph, if provided; • mailing or billing address, when required for a transaction; • telephone number, if voluntarily provided; • communication preferences; and • other profile information you choose to provide.
2.2 Purchase and Transaction Information When you purchase a Course or other product, we may collect or receive: • the Course or product purchased; • purchase date and time; • amount paid; • currency; • order number; • payment status; • discount or promotional code used; • billing address; • applicable taxes; • payment method type; • limited payment details provided by the payment processor, such as the card brand and last four digits; • refund, dispute, or chargeback information; and • transaction-related correspondence. Payments are processed by third-party payment processors. FirstPass Auto Academy does not intend to directly collect or store complete payment-card numbers, card security codes, or online-banking credentials.
2.3 Learning and Course Activity We may collect information about your participation in the Services, including: • Courses viewed, purchased, or enrolled in; • lesson and video activity; • Course progress; • quiz and practice-examination responses; • scores and results; • assignments or files submitted; • certificates earned; • Course completion status; • bookmarks, notes, or saved materials; • login history; • time spent using Course features; • participation in discussions or communities; and • other learning activity generated through the Platform. Course scores and completion information are provided for educational purposes and are not official government, ASE, licensing-agency, or examination-provider records.
2.4 Communications and Support Information We may collect information you provide when you: • contact customer support; • send us an email; • submit a contact form; • participate in a community or discussion; • respond to a survey; • submit a review or testimonial; • report a technical problem; • dispute a charge; • request access to or deletion of information; or • otherwise communicate with us. This information may include the content of your communication, attachments, screenshots, account information, order information, and records of our response.
2.5 User-Generated Content If the Platform allows comments, discussions, reviews, messages, profile information, images, or other submissions, we may collect and store the information you submit. Information posted in a public or community area may be visible to other Users. Do not post confidential, sensitive, or personally identifying information in areas visible to others.
2.6 Device, Internet, and Usage Information When you visit or use the Platform, we or our service providers may automatically collect: • Internet Protocol address; • browser type and version; • device type; • operating system; • device identifiers; • language and time-zone settings; • approximate location derived from an IP address; • referring and exit pages; • pages and features viewed; • links or buttons selected; • dates and times of access; • session duration; • login and authentication events; • error logs; • crash information; • network information; • cookie identifiers; • advertising identifiers; and • information about how you interact with the Website, Courses, emails, or advertisements. We do not intend to collect precise GPS location unless a feature clearly requests it and you provide permission.
2.7 Marketing and Advertising Information We may collect: • email subscription status; • marketing preferences; • advertisements viewed or selected; • campaign and referral information; • interactions with promotional emails; • social-media interactions; • cookie and consent choices; and • information used to measure the effectiveness of our advertising. Third-party advertising and analytics technologies may collect information through cookies, pixels, tags, software development kits, or similar technologies when those tools are enabled.
2.8 Social Media Information When you interact with our social-media pages or advertisements, we may receive information made available by the applicable social-media platform, including: • your public profile information; • username; • comments; • reactions; • messages; • advertising interactions; and • referral information. The social-media platform independently controls information it collects and processes under its own privacy policy.
2.9 Security and Fraud-Prevention Information We may collect and use information to identify or prevent: • account sharing; • unauthorized logins; • fraudulent transactions; • payment abuse; • false chargebacks; • content piracy; • automated downloading; • scraping; • security attacks; • examination misconduct; and • violations of our Terms and Conditions. This may include login records, device information, IP addresses, transaction history, access patterns, and communications relating to suspected misconduct.
2.10 Information We Do Not Intentionally Request Unless specifically required and clearly explained, we do not intend to request: • Social Security numbers; • driver’s license or government-identification numbers; • financial-account passwords; • complete payment-card information; • medical or health information; • biometric identifiers; • precise geolocation; • immigration information; • criminal-history information; • religious beliefs; • sexual-orientation information; or • other highly sensitive information. Do not submit this information through contact forms, public discussions, assignments, reviews, or customer-support communications unless we specifically request it for a lawful and necessary purpose.
2.1 Account and Contact Information We may collect: • your first and last name; • email address; • username; • account login credentials; • profile photograph, if provided; • mailing or billing address, when required for a transaction; • telephone number, if voluntarily provided; • communication preferences; and • other profile information you choose to provide.
2.2 Purchase and Transaction Information When you purchase a Course or other product, we may collect or receive: • the Course or product purchased; • purchase date and time; • amount paid; • currency; • order number; • payment status; • discount or promotional code used; • billing address; • applicable taxes; • payment method type; • limited payment details provided by the payment processor, such as the card brand and last four digits; • refund, dispute, or chargeback information; and • transaction-related correspondence. Payments are processed by third-party payment processors. FirstPass Auto Academy does not intend to directly collect or store complete payment-card numbers, card security codes, or online-banking credentials.
2.3 Learning and Course Activity We may collect information about your participation in the Services, including: • Courses viewed, purchased, or enrolled in; • lesson and video activity; • Course progress; • quiz and practice-examination responses; • scores and results; • assignments or files submitted; • certificates earned; • Course completion status; • bookmarks, notes, or saved materials; • login history; • time spent using Course features; • participation in discussions or communities; and • other learning activity generated through the Platform. Course scores and completion information are provided for educational purposes and are not official government, ASE, licensing-agency, or examination-provider records.
2.4 Communications and Support Information We may collect information you provide when you: • contact customer support; • send us an email; • submit a contact form; • participate in a community or discussion; • respond to a survey; • submit a review or testimonial; • report a technical problem; • dispute a charge; • request access to or deletion of information; or • otherwise communicate with us. This information may include the content of your communication, attachments, screenshots, account information, order information, and records of our response.
2.5 User-Generated Content If the Platform allows comments, discussions, reviews, messages, profile information, images, or other submissions, we may collect and store the information you submit. Information posted in a public or community area may be visible to other Users. Do not post confidential, sensitive, or personally identifying information in areas visible to others.
2.6 Device, Internet, and Usage Information When you visit or use the Platform, we or our service providers may automatically collect: • Internet Protocol address; • browser type and version; • device type; • operating system; • device identifiers; • language and time-zone settings; • approximate location derived from an IP address; • referring and exit pages; • pages and features viewed; • links or buttons selected; • dates and times of access; • session duration; • login and authentication events; • error logs; • crash information; • network information; • cookie identifiers; • advertising identifiers; and • information about how you interact with the Website, Courses, emails, or advertisements. We do not intend to collect precise GPS location unless a feature clearly requests it and you provide permission.
2.7 Marketing and Advertising Information We may collect: • email subscription status; • marketing preferences; • advertisements viewed or selected; • campaign and referral information; • interactions with promotional emails; • social-media interactions; • cookie and consent choices; and • information used to measure the effectiveness of our advertising. Third-party advertising and analytics technologies may collect information through cookies, pixels, tags, software development kits, or similar technologies when those tools are enabled.
2.8 Social Media Information When you interact with our social-media pages or advertisements, we may receive information made available by the applicable social-media platform, including: • your public profile information; • username; • comments; • reactions; • messages; • advertising interactions; and • referral information. The social-media platform independently controls information it collects and processes under its own privacy policy.
2.9 Security and Fraud-Prevention Information We may collect and use information to identify or prevent: • account sharing; • unauthorized logins; • fraudulent transactions; • payment abuse; • false chargebacks; • content piracy; • automated downloading; • scraping; • security attacks; • examination misconduct; and • violations of our Terms and Conditions. This may include login records, device information, IP addresses, transaction history, access patterns, and communications relating to suspected misconduct.
2.10 Information We Do Not Intentionally Request Unless specifically required and clearly explained, we do not intend to request: • Social Security numbers; • driver’s license or government-identification numbers; • financial-account passwords; • complete payment-card information; • medical or health information; • biometric identifiers; • precise geolocation; • immigration information; • criminal-history information; • religious beliefs; • sexual-orientation information; or • other highly sensitive information. Do not submit this information through contact forms, public discussions, assignments, reviews, or customer-support communications unless we specifically request it for a lawful and necessary purpose.
3. SOURCES OF PERSONAL INFORMATION
We may collect Personal Information from:
3.1 You directly, including through registration, purchases, forms, communications, Course activity, and User submissions.
3.2 Your device or browser through cookies, logs, pixels, and similar technologies.
3.3 Our learning-platform provider, including LearnWorlds and its authorized service providers.
3.4 Payment processors and financial institutions involved in transactions.
3.5 Email, customer-support, analytics, security, hosting, and technology providers.
3.6 Advertising networks, social-media platforms, and referral sources when those services are enabled.
3.7 Other Users when they communicate with us about your Account, conduct, or submissions.
3.8 Publicly available sources, when reasonably necessary to prevent fraud, protect rights, or verify information.
3.9 Government authorities, law-enforcement agencies, courts, examination providers, or other organizations when legally permitted or required.
3.1 You directly, including through registration, purchases, forms, communications, Course activity, and User submissions.
3.2 Your device or browser through cookies, logs, pixels, and similar technologies.
3.3 Our learning-platform provider, including LearnWorlds and its authorized service providers.
3.4 Payment processors and financial institutions involved in transactions.
3.5 Email, customer-support, analytics, security, hosting, and technology providers.
3.6 Advertising networks, social-media platforms, and referral sources when those services are enabled.
3.7 Other Users when they communicate with us about your Account, conduct, or submissions.
3.8 Publicly available sources, when reasonably necessary to prevent fraud, protect rights, or verify information.
3.9 Government authorities, law-enforcement agencies, courts, examination providers, or other organizations when legally permitted or required.
4. HOW WE USE PERSONAL INFORMATION
We may use Personal Information for the following purposes:
4.1 Providing the Services We may use Personal Information to: • create and manage Accounts; • process Course enrollment; • provide purchased Content; • deliver access instructions; • track Course progress; • administer quizzes and practice examinations; • issue completion certificates; • provide Platform features; • maintain User preferences; and • fulfill our contractual obligations.
4.2 Processing Purchases We may use Personal Information to: • process and confirm payments; • provide receipts; • calculate applicable taxes; • apply discounts; • maintain transaction records; • address duplicate charges; • investigate billing problems; • respond to payment disputes; and • prevent fraudulent transactions.
4.3 Customer Service We may use information to: • answer questions; • provide technical support; • restore Account access; • investigate complaints; • respond to refund or billing inquiries; • communicate about Courses or purchases; and • resolve disputes.
4.4 Operating and Improving the Platform We may use information to: • understand Platform usage; • measure Course engagement; • diagnose technical problems; • improve Website design; • improve Course organization and Content; • analyze performance; • develop new features; • correct errors; • conduct testing; and • maintain Platform availability.
4.5 Security and Enforcement We may use information to: • authenticate Users; • protect Accounts; • detect suspicious activity; • prevent fraud; • identify account sharing; • prevent Course piracy; • investigate unauthorized access; • enforce our Terms and Conditions; • protect intellectual-property rights; • protect Users and the public; and • maintain the security and integrity of the Platform.
4.6 Communications We may use information to send: • Account and login messages; • purchase confirmations; • Course-access information; • security alerts; • customer-support responses; • important policy notices; • Course updates; • service announcements; and • other transactional communications.
4.7 Marketing With any consent required by law, we may use information to: • send promotional emails; • announce new Courses; • provide discounts or offers; • recommend relevant Content; • measure campaign performance; • create advertising audiences; • display advertising; and • understand how Users discover our Services. You may unsubscribe from promotional emails at any time. You may continue to receive necessary transaction, Account, security, and customer-service messages.
4.8 Legal and Regulatory Purposes We may use Personal Information to: • comply with applicable laws; • maintain tax and accounting records; • respond to legal process; • establish, exercise, or defend legal claims; • respond to lawful government requests; • investigate suspected illegal conduct; • comply with court orders; and • protect our legal rights and property.
4.9 Business Operations We may use information for: • internal administration; • accounting; • recordkeeping; • auditing; • business planning; • vendor management; • insurance; • professional advice; • business financing; and • a potential sale, transfer, restructuring, or continuation of the business.
4.1 Providing the Services We may use Personal Information to: • create and manage Accounts; • process Course enrollment; • provide purchased Content; • deliver access instructions; • track Course progress; • administer quizzes and practice examinations; • issue completion certificates; • provide Platform features; • maintain User preferences; and • fulfill our contractual obligations.
4.2 Processing Purchases We may use Personal Information to: • process and confirm payments; • provide receipts; • calculate applicable taxes; • apply discounts; • maintain transaction records; • address duplicate charges; • investigate billing problems; • respond to payment disputes; and • prevent fraudulent transactions.
4.3 Customer Service We may use information to: • answer questions; • provide technical support; • restore Account access; • investigate complaints; • respond to refund or billing inquiries; • communicate about Courses or purchases; and • resolve disputes.
4.4 Operating and Improving the Platform We may use information to: • understand Platform usage; • measure Course engagement; • diagnose technical problems; • improve Website design; • improve Course organization and Content; • analyze performance; • develop new features; • correct errors; • conduct testing; and • maintain Platform availability.
4.5 Security and Enforcement We may use information to: • authenticate Users; • protect Accounts; • detect suspicious activity; • prevent fraud; • identify account sharing; • prevent Course piracy; • investigate unauthorized access; • enforce our Terms and Conditions; • protect intellectual-property rights; • protect Users and the public; and • maintain the security and integrity of the Platform.
4.6 Communications We may use information to send: • Account and login messages; • purchase confirmations; • Course-access information; • security alerts; • customer-support responses; • important policy notices; • Course updates; • service announcements; and • other transactional communications.
4.7 Marketing With any consent required by law, we may use information to: • send promotional emails; • announce new Courses; • provide discounts or offers; • recommend relevant Content; • measure campaign performance; • create advertising audiences; • display advertising; and • understand how Users discover our Services. You may unsubscribe from promotional emails at any time. You may continue to receive necessary transaction, Account, security, and customer-service messages.
4.8 Legal and Regulatory Purposes We may use Personal Information to: • comply with applicable laws; • maintain tax and accounting records; • respond to legal process; • establish, exercise, or defend legal claims; • respond to lawful government requests; • investigate suspected illegal conduct; • comply with court orders; and • protect our legal rights and property.
4.9 Business Operations We may use information for: • internal administration; • accounting; • recordkeeping; • auditing; • business planning; • vendor management; • insurance; • professional advice; • business financing; and • a potential sale, transfer, restructuring, or continuation of the business.
5. COOKIES AND SIMILAR TECHNOLOGIES
The Platform may use cookies, pixels, tags, local storage, software development kits, and similar technologies.
5.1 Necessary Cookies Necessary cookies support essential functions such as: • Account login; • authentication; • security; • checkout; • fraud prevention; • session management; • saved cookie choices; and • delivery of requested Platform features. The Platform may not function properly without necessary cookies.
5.2 Functional Cookies Functional cookies may remember: • language choices; • display preferences; • login preferences; • Course settings; • accessibility settings; and • other personalization choices.
5.3 Analytics Cookies Analytics technologies may help us understand: • the number of Website visitors; • pages viewed; • traffic sources; • Course engagement; • user journeys; • technical performance; • errors; and • general usage trends.
5.4 Marketing Cookies When enabled, marketing technologies may: • measure advertising performance; • remember that you visited the Website; • create or measure advertising audiences; • limit repeated advertisements; • provide more relevant advertisements; and • connect Website activity with advertising or social-media services.
5.5 Cookie Choices Where available, you may use our cookie-preference tool to accept or reject nonessential categories of cookies. You may also control cookies through your browser. Blocking cookies may affect Account access, checkout, Course delivery, saved preferences, or other features. Previously stored cookies may remain on your device until deleted through your browser or until they expire.
5.6 Third-Party Tracking Analytics, advertising, social-media, video-hosting, payment, and embedded-content providers may collect information through their own technologies. Those providers may combine information collected through our Platform with information obtained from other websites, applications, or sources, subject to their own privacy policies and applicable law.
5.1 Necessary Cookies Necessary cookies support essential functions such as: • Account login; • authentication; • security; • checkout; • fraud prevention; • session management; • saved cookie choices; and • delivery of requested Platform features. The Platform may not function properly without necessary cookies.
5.2 Functional Cookies Functional cookies may remember: • language choices; • display preferences; • login preferences; • Course settings; • accessibility settings; and • other personalization choices.
5.3 Analytics Cookies Analytics technologies may help us understand: • the number of Website visitors; • pages viewed; • traffic sources; • Course engagement; • user journeys; • technical performance; • errors; and • general usage trends.
5.4 Marketing Cookies When enabled, marketing technologies may: • measure advertising performance; • remember that you visited the Website; • create or measure advertising audiences; • limit repeated advertisements; • provide more relevant advertisements; and • connect Website activity with advertising or social-media services.
5.5 Cookie Choices Where available, you may use our cookie-preference tool to accept or reject nonessential categories of cookies. You may also control cookies through your browser. Blocking cookies may affect Account access, checkout, Course delivery, saved preferences, or other features. Previously stored cookies may remain on your device until deleted through your browser or until they expire.
5.6 Third-Party Tracking Analytics, advertising, social-media, video-hosting, payment, and embedded-content providers may collect information through their own technologies. Those providers may combine information collected through our Platform with information obtained from other websites, applications, or sources, subject to their own privacy policies and applicable law.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose Personal Information to the following categories of recipients:
6.1 Learning-Platform and Hosting Providers We use LearnWorlds and related technology providers to host and operate our Website, Accounts, Courses, videos, quizzes, communications, and learning features.
6.2 Payment Processors We disclose transaction information to payment processors, financial institutions, fraud-prevention providers, and related organizations as necessary to complete purchases and address transaction disputes.
6.3 Operational Service Providers We may use providers that assist with: • cloud hosting; • email delivery; • customer support; • file storage; • video hosting; • database management; • website functionality; • technical support; • cybersecurity; • fraud detection; • data backup; • accounting; and • business administration.
6.4 Analytics and Advertising Providers When enabled, we may disclose or make available identifiers, cookie information, device information, Internet activity, referral information, and advertising interactions to analytics, social-media, or advertising providers. These disclosures may be considered “sharing,” “targeted advertising,” or a similar activity under certain privacy laws.
6.5 Professional Advisers We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisers when reasonably necessary to obtain professional services or protect our rights.
6.6 Legal Authorities and Protection of Rights We may disclose information when we reasonably believe disclosure is necessary to: • comply with law; • respond to a subpoena, court order, warrant, or government request; • protect the safety of a person; • prevent fraud or illegal conduct; • investigate security incidents; • enforce our agreements; • protect intellectual-property rights; or • establish, exercise, or defend legal claims.
6.7 Business Transfers Personal Information may be disclosed or transferred as part of a proposed or completed: • sale of the business; • asset sale; • merger; • acquisition; • financing; • reorganization; • change in ownership; • bankruptcy; or • transfer to a successor operator. A recipient may use transferred information consistently with this Privacy Policy, applicable law, and any additional notice provided to affected Users.
6.8 At Your Direction We may disclose information when you request, authorize, or direct us to do so.
6.9 Public and Community Areas Information you submit to a public profile, discussion, comment, testimonial, review, or community feature may be visible to other Users or the public, depending on the feature and your settings.
6.1 Learning-Platform and Hosting Providers We use LearnWorlds and related technology providers to host and operate our Website, Accounts, Courses, videos, quizzes, communications, and learning features.
6.2 Payment Processors We disclose transaction information to payment processors, financial institutions, fraud-prevention providers, and related organizations as necessary to complete purchases and address transaction disputes.
6.3 Operational Service Providers We may use providers that assist with: • cloud hosting; • email delivery; • customer support; • file storage; • video hosting; • database management; • website functionality; • technical support; • cybersecurity; • fraud detection; • data backup; • accounting; and • business administration.
6.4 Analytics and Advertising Providers When enabled, we may disclose or make available identifiers, cookie information, device information, Internet activity, referral information, and advertising interactions to analytics, social-media, or advertising providers. These disclosures may be considered “sharing,” “targeted advertising,” or a similar activity under certain privacy laws.
6.5 Professional Advisers We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisers when reasonably necessary to obtain professional services or protect our rights.
6.6 Legal Authorities and Protection of Rights We may disclose information when we reasonably believe disclosure is necessary to: • comply with law; • respond to a subpoena, court order, warrant, or government request; • protect the safety of a person; • prevent fraud or illegal conduct; • investigate security incidents; • enforce our agreements; • protect intellectual-property rights; or • establish, exercise, or defend legal claims.
6.7 Business Transfers Personal Information may be disclosed or transferred as part of a proposed or completed: • sale of the business; • asset sale; • merger; • acquisition; • financing; • reorganization; • change in ownership; • bankruptcy; or • transfer to a successor operator. A recipient may use transferred information consistently with this Privacy Policy, applicable law, and any additional notice provided to affected Users.
6.8 At Your Direction We may disclose information when you request, authorize, or direct us to do so.
6.9 Public and Community Areas Information you submit to a public profile, discussion, comment, testimonial, review, or community feature may be visible to other Users or the public, depending on the feature and your settings.
7. SALE, SHARING, AND TARGETED ADVERTISING
7.1 We do not knowingly sell Personal Information in exchange for money.
7.2 We may use analytics, advertising, social-media, and remarketing technologies. Under certain privacy laws, making identifiers or Internet activity available to advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.
7.3 Where required by applicable law, you may opt out of this activity by: • rejecting marketing cookies through our cookie-preference tool; • changing your browser or device privacy settings; • using a recognized opt-out preference signal where legally required and technically supported; or • emailing contact@firstpassautoacademy.com with the subject line “Privacy Opt-Out.”
7.4 We do not knowingly sell or share the Personal Information of individuals under 16 for cross-context behavioral advertising.
7.5 We do not disclose Personal Information to third parties for their own direct-marketing purposes without any consent required by law.
7.2 We may use analytics, advertising, social-media, and remarketing technologies. Under certain privacy laws, making identifiers or Internet activity available to advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.
7.3 Where required by applicable law, you may opt out of this activity by: • rejecting marketing cookies through our cookie-preference tool; • changing your browser or device privacy settings; • using a recognized opt-out preference signal where legally required and technically supported; or • emailing contact@firstpassautoacademy.com with the subject line “Privacy Opt-Out.”
7.4 We do not knowingly sell or share the Personal Information of individuals under 16 for cross-context behavioral advertising.
7.5 We do not disclose Personal Information to third parties for their own direct-marketing purposes without any consent required by law.
8. PAYMENT INFORMATION
8.1 Payments are handled by third-party payment processors.
8.2 The payment processor may collect your: • name; • billing address; • payment-card information; • bank or payment-account information; • transaction information; • IP address; • device information; and • fraud-prevention information.
8.3 The processor’s collection and use of payment information are governed by its own privacy policy and legal obligations.
8.4 We may receive limited information from the processor, such as payment status, card brand, last four digits, transaction identifier, billing address, or dispute information.
8.5 Do not send complete payment-card numbers or payment-account passwords through ordinary email or public Platform features.
8.2 The payment processor may collect your: • name; • billing address; • payment-card information; • bank or payment-account information; • transaction information; • IP address; • device information; and • fraud-prevention information.
8.3 The processor’s collection and use of payment information are governed by its own privacy policy and legal obligations.
8.4 We may receive limited information from the processor, such as payment status, card brand, last four digits, transaction identifier, billing address, or dispute information.
8.5 Do not send complete payment-card numbers or payment-account passwords through ordinary email or public Platform features.
9. DATA RETENTION
9.1 We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• maintain an active Account;
• provide purchased Course access;
• document Course completion;
• process transactions;
• provide customer support;
• satisfy tax, accounting, and recordkeeping obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud and abuse;
• protect intellectual-property rights; and
• comply with legal obligations.
9.2 Retention periods may differ based on: • the type and sensitivity of the information; • the purpose for which it was collected; • the length of Course access; • the existence of an Account; • legal limitation periods; • tax and accounting requirements; • security concerns; • disputes or chargebacks; and • technical backup schedules.
9.3 When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely isolate it, subject to legal and operational requirements.
9.4 Information may remain temporarily in backups, logs, fraud-prevention records, legal files, or disaster-recovery systems after deletion from active systems.
9.5 We may retain anonymized or aggregated information that can no longer reasonably identify you.
9.2 Retention periods may differ based on: • the type and sensitivity of the information; • the purpose for which it was collected; • the length of Course access; • the existence of an Account; • legal limitation periods; • tax and accounting requirements; • security concerns; • disputes or chargebacks; and • technical backup schedules.
9.3 When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely isolate it, subject to legal and operational requirements.
9.4 Information may remain temporarily in backups, logs, fraud-prevention records, legal files, or disaster-recovery systems after deletion from active systems.
9.5 We may retain anonymized or aggregated information that can no longer reasonably identify you.
10. DATA SECURITY
10.1 We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Personal Information we handle.
10.2 Safeguards may include: • access limitations; • password and authentication controls; • account monitoring; • secure third-party service providers; • fraud-prevention measures; • software updates; • data minimization; • backup practices; • security logging; and • procedures for responding to suspected incidents.
10.3 No website, transmission method, storage system, payment system, or security measure can be guaranteed to be completely secure.
10.4 You are responsible for: • using a strong and unique password; • protecting your login credentials; • maintaining control of your email account; • logging out of shared devices; • keeping devices and software updated; and • promptly reporting suspected unauthorized access.
10.5 If we discover a security incident affecting Personal Information, we will investigate and provide notifications when required by applicable law.
10.2 Safeguards may include: • access limitations; • password and authentication controls; • account monitoring; • secure third-party service providers; • fraud-prevention measures; • software updates; • data minimization; • backup practices; • security logging; and • procedures for responding to suspected incidents.
10.3 No website, transmission method, storage system, payment system, or security measure can be guaranteed to be completely secure.
10.4 You are responsible for: • using a strong and unique password; • protecting your login credentials; • maintaining control of your email account; • logging out of shared devices; • keeping devices and software updated; and • promptly reporting suspected unauthorized access.
10.5 If we discover a security incident affecting Personal Information, we will investigate and provide notifications when required by applicable law.
11. YOUR PRIVACY CHOICES
Depending on the circumstances and applicable law, you may have the following choices:
11.1 Account Information You may review or update certain Account information through your Account settings.
11.2 Promotional Emails You may unsubscribe from promotional emails using the unsubscribe link in the message. Unsubscribing does not prevent transaction, support, Account, Course-access, or security communications.
11.3 Cookie Preferences You may adjust nonessential cookie choices through the Platform’s cookie-preference tool where available.
11.4 Browser Controls You may block or delete cookies through your browser, although doing so may affect Platform functionality.
11.5 Account Closure You may request closure of your Account by emailing contact@firstpassautoacademy.com. Closing an Account may not immediately delete information that we must retain for transactions, legal obligations, security, fraud prevention, intellectual-property enforcement, or dispute resolution.
11.6 Public Content You may request removal of content you submitted to a public area. We may retain copies when necessary for legal, security, moderation, or recordkeeping purposes.
11.1 Account Information You may review or update certain Account information through your Account settings.
11.2 Promotional Emails You may unsubscribe from promotional emails using the unsubscribe link in the message. Unsubscribing does not prevent transaction, support, Account, Course-access, or security communications.
11.3 Cookie Preferences You may adjust nonessential cookie choices through the Platform’s cookie-preference tool where available.
11.4 Browser Controls You may block or delete cookies through your browser, although doing so may affect Platform functionality.
11.5 Account Closure You may request closure of your Account by emailing contact@firstpassautoacademy.com. Closing an Account may not immediately delete information that we must retain for transactions, legal obligations, security, fraud prevention, intellectual-property enforcement, or dispute resolution.
11.6 Public Content You may request removal of content you submitted to a public area. We may retain copies when necessary for legal, security, moderation, or recordkeeping purposes.
12. PRIVACY RIGHTS REQUESTS
Depending on your location and applicable law, you may have the right to request that we:
• confirm whether we process your Personal Information;
• provide access to certain Personal Information;
• provide information about categories collected, sources, purposes, and recipients;
• correct inaccurate information;
• delete certain information;
• provide a portable copy of certain information;
• restrict or object to certain processing;
• opt you out of targeted advertising, sale, or sharing;
• limit certain uses of sensitive Personal Information;
• withdraw consent where processing is based on consent; or
• explain or review certain automated decisions where legally required.
To submit a request, email:
contact@firstpassautoacademy.com
Use the subject line:
PRIVACY REQUEST
Include:
• your full name;
• the email address associated with your Account;
• the type of request;
• enough information to identify the relevant Account or transaction; and
• the state or country in which you reside.
We may request reasonable information to verify your identity and protect against fraudulent requests.
We will use verification information only to process and document the request.
We may deny or limit a request when permitted by law, including when:
• we cannot reasonably verify identity;
• the request would affect another person’s rights;
• retention is required by law;
• the information is needed to complete a transaction;
• the information is needed for security or fraud prevention;
• the request is manifestly unfounded or excessive; or
• another legal exception applies.
An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and may verify the request directly with you.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. CALIFORNIA PRIVACY RIGHTS
This section applies to California residents to the extent applicable California privacy law provides the described rights.
13.1 Categories of Personal Information The categories of Personal Information we may collect include: • identifiers; • customer-record information; • commercial and transaction information; • Internet and electronic-network activity; • approximate geolocation information; • audio, visual, or electronic information voluntarily submitted; • professional or employment information voluntarily submitted; • education and Course-activity information; • inferences concerning interests or preferences; and • sensitive information only when voluntarily submitted or necessary for a permitted purpose.
13.2 Business and Commercial Purposes We may collect, use, or disclose these categories for: • providing Services; • processing transactions; • customer support; • security; • fraud prevention; • analytics; • advertising; • maintaining and improving the Platform; • legal compliance; • auditing; • internal administration; and • protecting legal rights.
13.3 Categories of Recipients We may disclose applicable categories to: • learning-platform providers; • hosting and technology providers; • payment processors; • fraud-prevention and security providers; • customer-support providers; • email providers; • analytics providers; • advertising and social-media providers; • accountants, attorneys, and insurers; • government or legal authorities; and • successors involved in a business transfer.
13.4 California Consumer Requests To the extent the California Consumer Privacy Act applies, California residents may have rights to: • know; • access; • correct; • delete; • obtain information about collection and disclosure; • opt out of sale or sharing; • limit certain uses of sensitive Personal Information; and • receive equal service and pricing when exercising those rights. Submit requests to contact@firstpassautoacademy.com.
13.5 California “Shine the Light” We do not disclose Personal Information to unaffiliated third parties for those third parties’ own direct-marketing purposes without any authorization required by law.
13.1 Categories of Personal Information The categories of Personal Information we may collect include: • identifiers; • customer-record information; • commercial and transaction information; • Internet and electronic-network activity; • approximate geolocation information; • audio, visual, or electronic information voluntarily submitted; • professional or employment information voluntarily submitted; • education and Course-activity information; • inferences concerning interests or preferences; and • sensitive information only when voluntarily submitted or necessary for a permitted purpose.
13.2 Business and Commercial Purposes We may collect, use, or disclose these categories for: • providing Services; • processing transactions; • customer support; • security; • fraud prevention; • analytics; • advertising; • maintaining and improving the Platform; • legal compliance; • auditing; • internal administration; and • protecting legal rights.
13.3 Categories of Recipients We may disclose applicable categories to: • learning-platform providers; • hosting and technology providers; • payment processors; • fraud-prevention and security providers; • customer-support providers; • email providers; • analytics providers; • advertising and social-media providers; • accountants, attorneys, and insurers; • government or legal authorities; and • successors involved in a business transfer.
13.4 California Consumer Requests To the extent the California Consumer Privacy Act applies, California residents may have rights to: • know; • access; • correct; • delete; • obtain information about collection and disclosure; • opt out of sale or sharing; • limit certain uses of sensitive Personal Information; and • receive equal service and pricing when exercising those rights. Submit requests to contact@firstpassautoacademy.com.
13.5 California “Shine the Light” We do not disclose Personal Information to unaffiliated third parties for those third parties’ own direct-marketing purposes without any authorization required by law.
14. CALIFORNIA DO NOT TRACK DISCLOSURE
14.1 Some browsers offer a “Do Not Track” setting.
14.2 Because there is no universally accepted technical standard for ordinary Do Not Track signals, the Platform may not respond to those signals.
14.3 You may manage tracking through our cookie-preference tool, browser controls, device settings, and any opt-out methods described in this Privacy Policy.
14.4 Where applicable law requires us to recognize a valid opt-out preference signal, such as a legally recognized Global Privacy Control signal, we will process the signal to the extent required and technically supported.
14.2 Because there is no universally accepted technical standard for ordinary Do Not Track signals, the Platform may not respond to those signals.
14.3 You may manage tracking through our cookie-preference tool, browser controls, device settings, and any opt-out methods described in this Privacy Policy.
14.4 Where applicable law requires us to recognize a valid opt-out preference signal, such as a legally recognized Global Privacy Control signal, we will process the signal to the extent required and technically supported.
15. CHILDREN’S PRIVACY
15.1 The Platform and paid Services are not directed to children under 13.
15.2 We do not knowingly collect Personal Information online from children under 13 without legally required parental consent.
15.3 A person under 18 may use paid Services only through an Account purchased and managed by a parent or legal guardian, as provided in our Terms and Conditions.
15.4 If we learn that we collected Personal Information from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it.
15.5 A parent or legal guardian who believes a child provided Personal Information may contact: contact@firstpassautoacademy.com
15.2 We do not knowingly collect Personal Information online from children under 13 without legally required parental consent.
15.3 A person under 18 may use paid Services only through an Account purchased and managed by a parent or legal guardian, as provided in our Terms and Conditions.
15.4 If we learn that we collected Personal Information from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it.
15.5 A parent or legal guardian who believes a child provided Personal Information may contact: contact@firstpassautoacademy.com
16. INTERNATIONAL DATA PROCESSING
16.1 FirstPass Auto Academy operates from California, United States.
16.2 Our learning-platform, payment, hosting, analytics, email, security, and other providers may process information in the United States or other countries.
16.3 Privacy and data-protection laws may differ between countries.
16.4 Where applicable law requires additional safeguards for an international transfer, we or our service providers may rely on legally recognized transfer mechanisms, contractual protections, consent, necessity to provide requested Services, or another lawful basis.
16.5 By using the Services, you understand that information may be processed in locations outside your state, province, or country, subject to applicable law.
16.2 Our learning-platform, payment, hosting, analytics, email, security, and other providers may process information in the United States or other countries.
16.3 Privacy and data-protection laws may differ between countries.
16.4 Where applicable law requires additional safeguards for an international transfer, we or our service providers may rely on legally recognized transfer mechanisms, contractual protections, consent, necessity to provide requested Services, or another lawful basis.
16.5 By using the Services, you understand that information may be processed in locations outside your state, province, or country, subject to applicable law.
17. EEA, UNITED KINGDOM, AND SWITZERLAND
This section applies only when European or similar data-protection law applies to our processing.
17.1 Controller FirstPass Auto Academy is the controller of Personal Information collected for our own purposes. Our service providers may act as processors, independent controllers, or other legally recognized recipients depending on the service and circumstances.
17.2 Legal Bases We may process Personal Information based on: • performance of a contract, including providing a purchased Course; • legitimate interests, including security, support, improvement, and fraud prevention; • consent, including certain marketing and cookie activities; • compliance with legal obligations; and • establishment, exercise, or defense of legal claims.
17.3 Legitimate Interests Our legitimate interests may include: • operating an online education business; • providing customer support; • improving Courses; • protecting intellectual property; • securing Accounts; • preventing fraud; • understanding Platform performance; and • communicating with customers.
17.4 European Privacy Rights Where applicable, you may have rights to: • access; • correction; • deletion; • restriction; • objection; • data portability; • withdrawal of consent; and • filing a complaint with the appropriate supervisory authority. Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.
17.5 No Significant Automated Decisions We do not intend to make decisions producing legal or similarly significant effects concerning you solely through automated processing without human involvement, unless clearly disclosed and legally permitted.
17.1 Controller FirstPass Auto Academy is the controller of Personal Information collected for our own purposes. Our service providers may act as processors, independent controllers, or other legally recognized recipients depending on the service and circumstances.
17.2 Legal Bases We may process Personal Information based on: • performance of a contract, including providing a purchased Course; • legitimate interests, including security, support, improvement, and fraud prevention; • consent, including certain marketing and cookie activities; • compliance with legal obligations; and • establishment, exercise, or defense of legal claims.
17.3 Legitimate Interests Our legitimate interests may include: • operating an online education business; • providing customer support; • improving Courses; • protecting intellectual property; • securing Accounts; • preventing fraud; • understanding Platform performance; and • communicating with customers.
17.4 European Privacy Rights Where applicable, you may have rights to: • access; • correction; • deletion; • restriction; • objection; • data portability; • withdrawal of consent; and • filing a complaint with the appropriate supervisory authority. Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.
17.5 No Significant Automated Decisions We do not intend to make decisions producing legal or similarly significant effects concerning you solely through automated processing without human involvement, unless clearly disclosed and legally permitted.
18. THIRD-PARTY WEBSITES AND EMBEDDED CONTENT
18.1 The Platform may contain links to or embedded content from:
• social-media platforms;
• video providers;
• payment processors;
• government agencies;
• examination organizations;
• manufacturers;
• automotive-information providers; and
• other third parties.
18.2 Third parties may independently collect information when you interact with their services.
18.3 We do not control and are not responsible for third-party privacy, security, content, or data-handling practices.
18.4 Review the third party’s privacy policy before submitting information or using its services.
18.2 Third parties may independently collect information when you interact with their services.
18.3 We do not control and are not responsible for third-party privacy, security, content, or data-handling practices.
18.4 Review the third party’s privacy policy before submitting information or using its services.
19. CHANGES TO THIS PRIVACY POLICY
19.1 We may update this Privacy Policy to reflect:
• changes to our Services;
• new technologies;
• new integrations;
• legal or regulatory changes;
• changes in business practices; or
• security and operational requirements.
19.2 The revised Privacy Policy will display an updated “Last Updated” date.
19.3 Material changes may be communicated through the Website, Account, email, or another reasonable method when required by law.
19.4 Changes apply prospectively from their effective date unless applicable law requires otherwise.
19.5 Your continued use of the Services after legally sufficient notice of an updated policy constitutes acknowledgment of the updated policy to the extent permitted by law.
19.2 The revised Privacy Policy will display an updated “Last Updated” date.
19.3 Material changes may be communicated through the Website, Account, email, or another reasonable method when required by law.
19.4 Changes apply prospectively from their effective date unless applicable law requires otherwise.
19.5 Your continued use of the Services after legally sufficient notice of an updated policy constitutes acknowledgment of the updated policy to the extent permitted by law.
20. CONTACT US
Questions, requests, or complaints concerning this Privacy Policy or our privacy practices may be directed to:
FirstPass Auto Academy
A California sole proprietorship
Website:
firstpassautoacademy.com
Email:
contact@firstpassautoacademy.com
For privacy-rights requests, use the subject line:
PRIVACY REQUEST
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© 2026 FirstPass Auto Academy. All rights reserved.
FirstPass Auto Academy is an independent education provider and is not affiliated with or endorsed by ASE, the California Bureau of Automotive Repair, or any government agency. Course completion does not guarantee examination results or licensure.
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